Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and kept at a constant (non-fluctuating) temperature. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mave.wine
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and kept at a constant (non-fluctuating) temperature. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mave.wine
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund is approved. The refund will be to your original payment method. Please allow a few days for funds to return to your account.